Building Rapport With Your Dental Patients
When consulting with your Dental Patients...
Consider specific areas of interest of your patients, such as:
- Recent holidays
- Family stories
- Pets
- Where they work
It’s important to focus on them, not you.
This helps to build rapport and trust in your relationship.
Remember this must be genuine and authentic – don’t fake it.
Make a note in their records, so when you next see them, you’ll be able to ask them:
- How their house move went
- Did they get nice weather for their wedding
- How their youngest child is getting on since starting school
Be inquisitive, but not invasive.
Remember, people don’t tend to complain about people they know, like and trust.
Warm Regards,
Leonard
Dr Leonard J Maguire
BDS LL.M MBA PG Dip Med. Ed. FDTFEd AFFMLM CMgr FCMI FICD MFDS RCSEd MFGDP MFFLM
Dentist. Author. Co-Founder
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