When consulting with your Dental Patients...
Consider specific areas of interest of your patients, such as:
It’s important to focus on them, not you.
This helps to build rapport and trust in your relationship.
Remember this must be genuine and authentic – don’t fake it.
Make a note in their records, so when you next see them, you’ll be able to ask them:
Be inquisitive, but not invasive.
Remember, people don’t tend to complain about people they know, like and trust.
Dr Leonard J Maguire
BDS LL.M MBA PG Dip Med. Ed. FDTFEd AFFMLM CMgr FCMI FICD MFDS RCSEd MFGDP MFFLM
Dentist. Author. Co-Founder
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